Privacy Policy | ChapChap - Your Data, Your Privacy

Introduction

ChapChap Digital Commerce Limited ("ChapChap," "we," "us," or "our") operates the ChapChap e-commerce platform accessible at https://chapchap.com.ng.ng and our mobile applications (collectively, the "Platform"). We are committed to protecting your privacy and ensuring the security of your personal information in compliance with the Nigeria Data Protection Regulation (NDPR) 2019 and other applicable laws.

This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our Platform. By accessing or using ChapChap, you agree to the terms of this Privacy Policy.

Information We Collect

1. Personal Information You Provide

When you register, place orders, or interact with our Platform, we collect:

Account Information: Full name, email address, phone number, password
Delivery Information: Street address, area, city, state, LGA, landmark, alternative phone number
Payment Information: Payment method preferences (we do not store full card details; payments are processed securely by third-party providers)
Profile Information: Profile picture, preferences, saved addresses, order history
Communication Data: Messages sent through our customer support, feedback, reviews, and ratings

2. Information Collected Automatically

Device Information: IP address, browser type, device type, operating system, mobile network information
Usage Data: Pages visited, products viewed, search queries, time spent on pages, click patterns
Location Data: Approximate location based on IP address; precise location if you grant permission (for delivery tracking)
Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience and analyze Platform usage

3. Information from Third Parties

Social Media Login: If you sign in using Google or other social media accounts, we receive your name, email, and profile picture
Payment Processors: Transaction confirmation and payment status from Paystack, Flutterwave, or other payment gateways
Delivery Partners: Delivery status updates and rider location data

How We Use Your Information

We use your information for the following purposes:

🛒 Order Processing

Process and fulfill your orders, manage payments, and coordinate deliveries

📧 Communication

Send order confirmations, delivery updates, customer support responses, and promotional offers

🎯 Personalization

Recommend products, customize content, and improve your shopping experience

🔒 Security

Detect and prevent fraud, unauthorized access, and other illegal activities

📊 Analytics

Analyze Platform usage, improve features, and optimize performance

⚖️ Legal Compliance

Comply with legal obligations, enforce our terms, and protect our rights

How We Share Your Information

We do not sell your personal information. We may share your data with:

•
Vendors and Sellers: To fulfill your orders and enable direct communication about products
•
Delivery Partners: To coordinate delivery of your orders (name, phone, delivery address)
•
Payment Processors: To process payments securely (Paystack, Flutterwave, Monnify, etc.)
•
Service Providers: Third-party services for hosting, analytics, customer support, and marketing
•
Legal Authorities: When required by law, court order, or to protect our rights and safety
•
Business Transfers: In the event of a merger, acquisition, or sale of assets

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Platform. Cookies are small text files stored on your device that help us:

Remember your login session and preferences
Analyze Platform traffic and user behavior
Provide personalized content and advertisements
Improve Platform security and prevent fraud

You can control cookies through your browser settings. However, disabling cookies may limit some Platform features.

Data Security

We implement industry-standard security measures to protect your personal information, including:

Encryption: SSL/TLS encryption for data transmission
Secure Storage: Encrypted databases and secure cloud infrastructure
Access Controls: Restricted access to personal data on a need-to-know basis
Regular Audits: Periodic security assessments and vulnerability testing
Employee Training: Staff training on data protection and privacy best practices

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Your Privacy Rights

Under the NDPR and applicable laws, you have the following rights:

Right to Access

Request a copy of your personal data we hold

Right to Rectification

Correct inaccurate or incomplete personal information

Right to Erasure

Request deletion of your personal data (subject to legal obligations)

Right to Object

Opt-out of marketing communications and data processing for certain purposes

Right to Data Portability

Receive your data in a structured, machine-readable format

To exercise your rights, contact us at privacy@chapchap.com.ng.ng

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your data is no longer needed, we securely delete or anonymize it.

Account Data: Retained while your account is active and for 2 years after account closure
Order History: Retained for 7 years for accounting and legal compliance
Marketing Data: Retained until you opt-out or request deletion

Children's Privacy

ChapChap is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately at privacy@chapchap.com.ng.ng.

Third-Party Links

Our Platform may contain links to third-party websites, services, or advertisements. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or Platform features. We will notify you of significant changes by:

Posting the updated policy on this page with a new "Last Updated" date
Sending an email notification to registered users
Displaying a prominent notice on our Platform

Your continued use of ChapChap after changes are posted constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

privacy@chapchap.com.ng.ng

Phone

+234 800 CHAPCHAP

Address

ChapChap Digital Commerce Limited
Kano, Nigeria

Data Protection Officer: For data protection inquiries, contact our DPO at dpo@chapchap.com.ng.ng

NDPR Compliance

ChapChap is committed to complying with the Nigeria Data Protection Regulation (NDPR) 2019 and other applicable data protection laws. We have implemented appropriate technical and organizational measures to ensure the security and confidentiality of your personal data.

For complaints or concerns about our data protection practices, you may also contact the National Information Technology Development Agency (NITDA) at nitda.gov.ng.