Have questions about shopping, delivery, or selling on ChapChap? We have answers.
What is ChapChap?
ChapChap is Nigeria's unified digital platform offering multi-vendor e-commerce with ultra-fast delivery, domestic & international flight and hotel bookings, and instant utility bill payments.
Where does ChapChap deliver products?
Currently, our ultra-fast minutes delivery is active in Kano City areas (Gwale, Tarauni, Nassarawa, Fagge, Dala, Kano Municipal). We also offer standard 2-3 days shipping across all other states in Nigeria.
How do flight and hotel bookings work on ChapChap Travel?
ChapChap Travel is integrated with live Global Distribution Systems (Duffel GDS). You can search, compare, and book real-time domestic and international flights, hotel reservations, and airport transfers with instant confirmation tickets sent to your email.
How fast are airtime, data, and electricity token purchases on ChapChap Pay?
Transactions on ChapChap Pay are processed in real-time. Airtime recharges, data subscriptions, and prepaid electricity DISCO tokens (such as KEDCO, IKEDC, EKEDC, AEDC) are delivered within seconds.
What payment options are supported?
We support secure card payments (via Paystack and Monnify), dedicated virtual account bank transfers, and wallet balance checkouts. All payments are encrypted and PCI-DSS compliant.
What is your return and refund policy?
We offer a return policy for eligible e-commerce items if they arrive damaged, defective, or incorrect. You can initiate a return directly from your customer profile under My Orders.
How do I become a vendor on ChapChap?
You can apply through our Become Vendor portal. Once verified, you gain access to the Vendor Dashboard to list your inventory and fulfill customer orders.
How can I contact ChapChap customer support?
Our dedicated support team is available 24/7. You can reach us by email at support@chapchap.com.ng or by phone at +234 811 8888 835.
